If you encounter issues accessing the dashboard, please try the following troubleshooting steps:
- Switch to a Different Browser: Compatibility issues can sometimes occur with certain web browsers. Try accessing the dashboard using an alternative browser, such as Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari.
- Check Your Internet Connection: Ensure your internet connection is stable and reliable. Switching to a different network, such as from Wi-Fi to mobile data or vice versa, may help resolve the issue.
If the problem persists after following these steps, clear your browser cache and cookies or contact technical support for further assistance. We’ll need the following information to help diagnose and resolve the issue:
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Your IP Address
- You can find your IPv4 address by visiting this link. Please share your IP address with us.
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Browser Information
- Let us know which browser you’re using (e.g., Chrome, Firefox, Edge, etc.) and its version if possible.
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Network Tab Screenshot
- While attempting to load https://app.herb.report/, open the network tab in your browser’s developer tools.
- Take a screenshot of the network tab.
- If you notice any errors, click on them to gather more details and share that information with us as well.