Common questions
- What to Do If You Can't Access Your Herb Dashboard
- Do I need to update my website's cookie consent or privacy policy now that I'm using HerbMail?
- How does HerbMail use customer data from my site?
- How does HerbMail identify visitors on my site?
- How does HerbMail determine which website visitors to identify and can I change the criteria?
- Have visitors consented for their data to be shared with us by HerbMail?
- Am I allowed to send marketing emails to my website visitors who have not explicitly opted in to marketing communications?
- How should I reply if a visitor asks how we identified them?
- How accurate are the identities provided by HerbMail?
- Does it count towards my quota when HerbMail identifies a visitor, and later in the session the visitor provides their email on their own?
- Is HerbMail's service legal?
- Can HerbMail provide data for customers outside of the US?